Yes, it’s true. We care about every sale, but unlike a monster site like Amazon we are a very specialized custom design service so the following policy applies to all sales or as noted.

It is our policy to do everything we can to make your custom Stratocaster experience off the charts!

That said here is some generic details on a rather official looking return policy:

• l new non custom design purchases can be returned within 14 days of being shipped, unmodified by customer.
• Custom Designs can be returned for a steep restocking fee depending on the scenario but no more than 30%

Our Awesome Warranty

Our pickguards should always perform without issue. If there is a PART FAILURE (unlikely but it is possible) we will replace the part for no charge in labor but customer pays shipping.

If it is a wiring failure on our part (this would REALLY be unusual but it is theoretically possible) we would fix and return for free.

If the pickguard is over 5 years old or if you pour beer all over it, or if you leave it out on the beach in the sand, you’re on your own.

If you buy a pickguard second hand, we can identify the circuit by Serial Number, but the warranty doesn’t really transfer well.  We would be happy to fix or modify it for you however.